NOT YOUR
AVERAGE
SUMMIT
FEBRUARY 25 & 26
Join us for this unique 2-day
virtual summit that goes
beyond the ordinary.
Explore innovative strategies
and build meaningful relationships with
fellow CX leaders who share your dedication
to excellence and community impact.
NOT YOUR
AVERAGE SUMMIT
FEBRUARY 25 & 26
Join us for this unique 2-day virtual summit that goes beyond the ordinary.
Explore innovative strategies and build meaningful relationships with fellow CX leaders who share your dedication to excellence and community impact.
NOT YOUR AVERAGE SUMMIT
Feb 25 & 26
Join us for this unique 2-day virtual summit that goes beyond the ordinary.
Explore innovative strategies and build meaningful relationships with fellow CX leaders who share your dedication to excellence and community impact.
FEATURED BRANDS & SPEAKERS
FEATURED BRANDS & SPEAKERS
WHAT IS COMMUNITY BUILDERS WEEK?
For the past two years, Instant Teams has delivered remarkable experiences for the military spouse community at our HQ and community space in Southern Pines, NC. Rooted in our belief that 'Community Builds Community,' we're thrilled to expand this year with virtual and on-site experiences tailored for our customers and CX industry leaders.
This year, we're kicking off the week with a 2-day virtual summit focused on customer experience, offering the same agenda on both days to accommodate different schedules. This allows our guests (you!) to choose the time block that works best for you, ensuring you don't miss out on the cutting-edge insights designed for CX leaders.
WHO:
FOR CX LEADERS
Bringing you insights, discussions, and opportunities in real time
→
HOW:
SIGN UP & JOIN
Pick and join sessions whenever it works for you over 2 days!
→
WHY:
BIG IDEAS + BIG BRANDS
Join the CX leaders from Rothys, True Religion, Instant Teams, MetricSherpa, CX Chronicles, and more....
→
CHECK OUT THESE SESSIONS...
The same agenda will be offered both days but staggered start times to accommodate different time zones and schedules.
TUES, 25 FEB 2025, 10-3 ET
WED, 26 FEB 2025, 12-5 ET
TRANSFORMING CX WITH COMMUNITY
As a Customer Experience executive and consultant, Nate Brown has built up contact centers from scratch, anchored complex CX functions, and helped to foster exceptional employee-customer connections in dozens of organizations. He's worked in a variety of industries including gaming, SaaS, technology, retail and healthcare for brands such as CHEP, WB Games, UL, BMI, and Bosch. He has been widely recognized for a unique ability to infuse energy and excitement into the work of CX for employees at all levels of the organization.
25 FEB: 10AM ET I 26 FEB: 12pm ET
EMPATHY IN CX UNPACKED: NATURE VS. NURTURE
Love a good debate? Ready to dive into a spirited clash of professional ideas? This is the session for you! Join top CX leaders and execs from across the Nation as they go head-to-head in a lively showdown: Are individuals born empathetic, or can empathy be taught? Don’t miss this thought-provoking face-off!
25 FEB: 11AM ET I 26 FEB: 1PM ET
5 THINGS TO KNOW ABOUT THE PROFESSIONAL LIVES OF MILITARY SPOUSES
In theory, military spouses are celebrated for their resilience and adaptability. In practice, however, they often face damaging stereotypes and misconceptions that undermine understanding of who military spouses are, the unique challenges they face, and the remarkable value they bring to organizations. Let's walkthrough a unique framework designed to address these issues, and provide practical strategies to dispel harmful stereotypes and build stronger cultures of support.
25 FEB: 1130AM ET I 26 FEB: 130PM ET
THE 3 Ps OF BOUTIQUE BPOs
Discover how boutique BPOs are transforming the game with Precision, Personalization, and Partnership. This session dives into the 3 Ps that set boutique providers apart, offering tailored solutions, razor-sharp accuracy, and collaborative relationships that drive success. Whether you're looking to streamline operations or enhance customer experience, this is your roadmap to leveraging the boutique difference.
25 FEB: 1230PM ET I 26 FEB: 2pm ET
MEET THE WOMEN PIONEERING CUSTOMER CENTRIC INNOVATION
Get inspired by the trailblazing women redefining what it means to put the customer first. In this session, you’ll hear from innovators who are leading the charge in customer-centric strategies, shaping the future of experience-driven solutions, and breaking barriers in their industries. Don’t miss this chance to meet the pioneers driving change and delivering impact!
25 FEB: 1PM ET I 26 FEB: 230pm ET
*EXCLUSIVE SESSION FOR CURRENT CUSTOMERS & PARTNERS ONLY *
Join us as we introduce a new bi-annual opportunity to connect, collaborate, and make an impact with Instant Teams! We'll share what exactly these sessions are designed to do and what's in it for you. We look forward to sharing more about the Community Builder's Council with our customers and partners..
25 FEB: 2PM ET I 26 FEB: 330PM ET
READY TO BUILD COMMUNITY?
Amplify Your Brand
We're launching the Community Builders Council as a part of this year's celebration. Be sure to catch the last session of each day for more information about participating in this quarterly meet up!
CHECK OUT THESE SESSIONS...
The same agenda will be offered both days but staggered start times to accommodate different time zones and schedules.
TUESDAY, 25 FEB 2025, 10-3pm ET
WEDNESDAY, 26 FEB 2025, 12-5pm ET
TRANSFORMING CX WITH COMMUNITY
As a Customer Experience executive and consultant, Nate Brown has built up contact centers from scratch, anchored complex CX functions, and helped to foster exceptional employee-customer connections in dozens of organizations. He's worked in a variety of industries including gaming, SaaS, technology, retail and healthcare for brands such as CHEP, WB Games, UL, BMI, and Bosch. He has been widely recognized for a unique ability to infuse energy and excitement into the work of CX for employees at all levels of the organization.
EMPATHY IN CX UNPACKED: NATURE VS. NURTURE
Love a good debate? Ready to dive into a spirited clash of professional ideas? This is the session for you! Join top CX leaders and execs from across the Nation as they go head-to-head in a lively showdown: Are individuals born empathetic, or can empathy be taught? Don’t miss this thought-provoking face-off!
5 THINGS TO KNOW ABOUT THE PROFESSIONAL LIVES OF MILITARY SPOUSES
In theory, military spouses are celebrated for their resilience and adaptability. In practice, however, they often face damaging stereotypes and misconceptions that undermine understanding of who military spouses are, the unique challenges they face, and the remarkable value they bring to organizations. Let's walkthrough a unique framework designed to address these issues, and provide practical strategies to dispel harmful stereotypes and build stronger cultures of support.
THE 3 Ps OF BOUTIQUE BPOs
Discover how boutique BPOs are transforming the game with Precision, Personalization, and Partnership. This session dives into the 3 Ps that set boutique providers apart, offering tailored solutions, razor-sharp accuracy, and collaborative relationships that drive success. Whether you're looking to streamline operations or enhance customer experience, this is your roadmap to leveraging the boutique difference.
MEET THE WOMEN PIONEERING CUSTOMER CENTRIC INNOVATION
Get inspired by the trailblazing women redefining what it means to put the customer first. In this session, you’ll hear from innovators who are leading the charge in customer-centric strategies, shaping the future of experience-driven solutions, and breaking barriers in their industries. Don’t miss this chance to meet the pioneers driving change and delivering impact!
COMMUNITY BUILDERS COUNCIL: INFO SESSION
Join us as we introduce a new quarterly opportunity to connect, collaborate, and make an impact with Instant Teams! We'll share what exactly these sessions are designed to do and what's in it for you.
CHECK OUT THESE SESSIONS...
The same agenda will be offered both days but staggered start times to accommodate different time zones and schedules.
TUESDAY, 25 FEB 2025, 10-3 ET
WEDNESDAY, 26 FEB 2025, 12-5 ET
TRANSFORMING CX WITH COMMUNITY
As a Customer Experience executive and consultant, Nate Brown has built up contact centers from scratch, anchored complex CX functions, and helped to foster exceptional employee-customer connections in dozens of organizations. He's worked in a variety of industries including gaming, SaaS, technology, retail and healthcare for brands such as CHEP, WB Games, UL, BMI, and Bosch. He has been widely recognized for a unique ability to infuse energy and excitement into the work of CX for employees at all levels of the organization.
25 FEB: 10AM ET I 26 FEB: 12pm ET
EMPATHY IN CX UNPACKED: NATURE VS. NURTURE
Love a good debate? Ready to dive into a spirited clash of professional ideas? This is the session for you! Join top CX leaders and execs from across the Nation as they go head-to-head in a lively showdown: Are individuals born empathetic, or can empathy be taught? Don’t miss this thought-provoking face-off!
25 FEB: 11AM ET I 26 FEB: 1PM ET
DISMANTLING THE STEREOTYPES OF THE PROFESSIONAL LIVES OF MILITARY SPOUSES
In theory, military spouses are celebrated for their resilience and adaptability. In practice, however, they often face damaging stereotypes and misconceptions that undermine understanding of who military spouses are, the unique challenges they face, and the remarkable value they bring to organizations. Let's walkthrough a unique framework out of Columbia University designed to address these issues, and provide practical strategies to dispel harmful stereotypes and build stronger cultures of support.
25 FEB: 1130AM ET I 26 FEB: 130PM ET
THE 3 Ps OF BOUTIQUE BPOs
Discover how boutique BPOs are transforming the game with Precision, Personalization, and Partnership. This session dives into the 3 Ps that set boutique providers apart, offering tailored solutions, razor-sharp accuracy, and collaborative relationships that drive success. Whether you're looking to streamline operations or enhance customer experience, this is your roadmap to leveraging the boutique difference.
25 FEB: 1230PM ET I 26 FEB: 2pm ET
MEET THE WOMEN PIONEERING CUSTOMER CENTRIC INNOVATION
Get inspired by the trailblazing women redefining what it means to put the customer first. In this session, you’ll hear from innovators who are leading the charge in customer-centric strategies, shaping the future of experience-driven solutions, and breaking barriers in their industries. Don’t miss this chance to meet the pioneers driving change and delivering impact!
25 FEB: 1PM ET I 26 FEB: 230pm ET
*EXCLUSIVE SESSION FOR CURRENT CUSTOMERS & PARTNERS ONLY *
Join us as we introduce a new bi-annual opportunity to connect, collaborate, and make an impact with Instant Teams! We'll share what exactly these sessions are designed to do and what's in it for you. We look forward to sharing more about the Community Builder's Council with our customers and partners.
25 FEB: 2PM ET I 26 FEB: 330PM ET
READY
TO BUILD COMMUNITY?
Amplify Your Brand
We're launching the Community Builders Council as a part of this year's celebration. Be sure to catch the last session of each day for more information about participating in this quarterly meet up!
Customer Experience, at its very core, is making people's lives better and easier. The more we can support another in the pursuit of excellent experiences, the more we are helping to reduce negative friction and elevate goodness in our communities.
Nate Brown - Head of CX Advisory for Metric Sherpa
Customer Experience, at its very core, is making people's lives better and easier. The more we can support another in the pursuit of excellent experiences, the more we are helping to reduce negative friction and elevate goodness in our communities.
Nate Brown - Head of CX Advisory for Metric Sherpa
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